Customer Service Policy
SINGA is committed to delivering the highest quality of service in managing customer relationships and providing clear, transparent communication to our valued users. Before submitting a question, suggestion, or complaint, we encourage users to review the SINGA Customer Service guidelines outlined below.
Available Communication Channels
Users may contact SINGA to request information or report issues through the following official channels:
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Email
Send your inquiry or complaint to cs@singa.ng Our team will respond as promptly as possible during operational hours.
Types and Receipt of Complaints
SINGA categorizes customer contacts as follows:
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Inquiry: A request for information or clarification regarding services, procedures, or products, typically requiring a prompt response.
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Complaint: An expression of dissatisfaction, which may require further investigation or escalation to the appropriate department.
Complaint Acknowledgement
Complaints will be acknowledged in one of the following formats:
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Verbal Acknowledgement: Provided by the team receiving the complaint, along with a reference or ticket number for tracking.
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Written Acknowledgement: Issued to confirm that the complaint has been received, either in physical or electronic form, including the relevant ticket number.
There are no restrictions regarding the nature or content of user complaints. All complaints are monitored by the SINGA Customer Service Team to ensure timely and effective resolution.
Complaint Resolution
Complaints—whether involving financial or non-financial issues—will be handled by the SINGA Customer Service Team in coordination with relevant departments. If, after the resolution process, the user remains unsatisfied, they may choose to seek further assistance.
This assistance may include formal legal processes or alternative dispute resolution methods, depending on local jurisdiction and availability.
